Police: Dispatch

The Town of Billerica seeks motivated candidates to fill a Public Safety Telecommunicator position.

Job Description:

A Public Safety Telecommunicator shall carry out policies and procedures relating to all phases of public safety dispatching.   Public Safety Telecommunicators operate the Communications Center without assistance for extended periods of time and require extensive radio training.   

This position requires certification in CPR, Emergency Medical Dispatching, Next Generation 911 and CJIS/NCIC System Operations.

Certification in enhanced 911 systems in the Commonwealth of Massachusetts and Priority Medical Dispatch is preferred.  

Essential Duties and Responsibilities:

• Takes incoming calls of an emergency, non-emergency, or business nature.
• Obtains all pertinent information; relays information to public safety personnel involved in the situation.
• Dispatches safety, service, and other appropriate personnel to calls, as required.
• Coordinates back-up support activities via radio; determines priorities among calls for service; keeps supervisory personnel aware of priority calls and equipment status.
• Maintains reporting on computer-aided dispatching systems; performs data entry on computer to enter service calls ensuring that entries are concise and accurate.
• Updates files, and maintains accurate, detailed records, logs, and other information.
• Maintains constant and diligent monitoring of the radio system; monitors computers to track unit status; ensures rapid response of police and emergency to fire or emergency calls.
• Communicates via telephone or radio with other agencies, such as utility companies, alarm services, ambulances, town and state highway departments, animal control officers, towing agencies, hospitals, water departments, etc. 
• Operates NCIC/CJIS systems to obtain or input information on persons, property, and vehicles in nationwide law enforcement network for officers and administrators.
• May be required to train new employees assigned to dispatch duties. Ascertains that all radio equipment is properly functioning and reports any breakdown or defects immediately to the officer in charge, records administrative events regarding equipment failures, personnel absences, and other events.
• Maintains all certifications, licenses, and professional associations in order to keep abreast of current dispatching procedures. Performs similar or related work as required, or as situation dictates.

Minimum Qualifications:

Candidates for this position should have at least a High School Diploma, be 18 years of age at the time of employment and possess a valid driver’s license.  Prior experience as a Public Safety Telecommunicator is preferred but not required.  

Benefits:

Starting salary up to $29.81/hour depending on experience.  Top step currently at $35.65/hour with current contract that runs through June 30, 2028.  This position comes with excellent supplemental benefits such as full health and dental insurance, vision coverage, participation in the 457 deferred compensation program, Roth investment, entry into the Middlesex County Retirement Pension System, two (2) weeks of annual vacation time off, thirteen (13) paid holidays, and three (3) personal days off. 

Telecommunicators who complete nine (9) months of credible service, are also eligible to apply for a supplemental position of Traffic Control Officer, where they perform traffic control at road construction details.  

 Billerica is an Equal Opportunity/Affirmative Action employer. We do not discriminate based on race, color, religion, sex, marital status, national origin, age, disability, sexual orientation, or any other protected class.